“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.” —Richard Branson
Title agents are often unseen but critical cogs in the wheel of a real estate transaction.
“The title agent plays one of the most important roles in helping facilitate a closing, from start to finish,” Heather Gontarek begins. “Title agents not only work to make sure the seller has proper ownership of the property they’re selling, but they also help the buyer get title insurance to protect them in the event that the title of their home is called into question after the purchase is completed.”
With a staggering 26 years of experience in all corners of the real estate business, Heather is the type of title agent that you want on your side. She grew up watching her mother excel in the mortgage business, and shortly after graduating high school, Heather began working for Sandy Spring Mortgage. She worked her way up within the company and, after 10 years, moved into real estate sales.
After six successful years as a real estate agent, Heather transitioned into title work. Her experience in both mortgages and as a real estate agent continues to inform her work in title. “I can say I have experience from all sides of the transaction, which helps me to properly educate my team in just about any situation,” Heather explains.
Eastern Title & Settlement: Your Title Resource
Eastern Title & Settlement offers a growing range of help, from residential and commercial real estate transactions to refinance transactions, and more.
“We are committed to providing the highest level of customer service for our clients,” Heather explains. “Our clients are real estate agents, mortgage brokers, contractors and developers, lenders, home buyers and sellers, investors, attorneys, and borrowers throughout Washington, DC, Delaware, Maryland, and Virginia.”
Heather and her team have an intimate understanding of the importance of their role. From contract to closing, they are committed to making each step of the transaction seamless. “No other title company in the area will go the extra mile like we will,” Heather smiles. “We want to exceed your expectations and make your transaction easy and hassle-free.”
With top-of-the-line technology and responsible and timely service, Eastern Title & Settlement makes working through closing both easy and efficient. “Our clients are the most important part of our business, and we work tirelessly to ensure your complete satisfaction so you can close more loans now and in the future,” Heather says.
Heather spends most of her free time with her four children and two grandchildren. Her time away from work is often spent near the water or at the golf course with friends or hanging at home with family.
“My favorite way to spend time is with my kids. No matter if we are just cooking out at home or hanging out at one of our local favorites, we always seem to have a good time together,” Heather says.
When Heather decided to join the real estate industry, she followed in her mother’s footsteps; her children are now making real estate a three-generation affair. “Most of my children are grown now, and a couple of them have found their way into this industry also, so it seems to be becoming a trend in the family to be in the real estate industry,” Heather smiles.
After 26 years in real estate, Heather still relishes the simple joys of real estate: walking her clients through a stressful and exciting time and helping her team succeed.
“The biggest reason for my success is that I have 26 years of experience professionally, which gives me the insight and ability to be able to staff correctly to build and continue to build a group of professionals who are just as dedicated to our clients as I am,” Heather explains. “The biggest win-win for me is when a customer comes to us through another party of the transaction, my team provides an experience that exceeds their expectations, and they become a repeat client and continue to use us as their preferred title company.”
For more information, please visit www.easterntitle.com.