HVAC With Integrity
“I’ve been using Climatic for years, and they also serve many of my clients. Sonny is a ‘hands-on’ owner who really cares about the people he serves. He tells it like it is and has built one of the most reliable businesses I know. I am always happy to send him my referrals.” —Greg Wells, Keller Williams Realty, Loudoun Gateway
Our motto is, “If excellence is possible, good is not enough,” Sonny Swann begins. “I think we have the best technicians in the area, but we keep the guys and ladies of the company working to be better. We aren’t perfect, but always make sure we take care of our clients and employees. We have the motto painted on our training room wall to remind everyone of this daily.”
Twenty-six years ago, Sonny Swann’s father-in-law, Harold Kemp, founded Climatic Heating and Cooling with a vision of doing HVAC work with integrity and heart.
Sonny earned a bachelor’s degree in mechanical engineering from the University of Maryland after leaving the Marine Corps. After a few years in information technology, he decided to join his father-in-law at Climatic Heating and Cooling. As his father-in-law approached retirement, the next steps were clear: Sonny took over the business.
Over the past 15 years, Sonny has continued to build upon the legacy that his father-in-law began. Climatic Heating and Cooling focuses on doing business with heart and integrity, building lifetime customers, and nurturing industry relationships. The majority of their business is the service, maintenance, and replacement of residential HVAC systems. They also handle light commercial tenant fit-outs and are one of the largest Mitsubishi ductless system installers in Virginia.
“We simply don’t see a real estate transaction as an opportunity to make a profit. We want the transaction to go smoothly, and the real estate agents to appreciate that,” Sonny explains. “We don’t see a home inspection report as a way to sell a system. Our job is to be ethical and help both parties get to closing. None of my technicians are on commission; they have no motivation to get a service ticket billing higher than it should be or talk anyone into replacing something that is not in their best interest. This is why we end up with more tenured technicians.”
At work, Sonny is most fulfilled when he and his team are able to help someone who is fearful of getting taken advantage of. His goal is to calm his clients, ensure them that they will be 100 percent satisfied, and create clients for life.
Sonny and his wife, Jackie, have been married for 16 years and have three amazing boys. Henry is 12, Thomas is 9, and Landon is 4. “The boys constantly ride with dad when not in school and hope to come work with the family (after they earn bachelor’s degrees),” Sonny says with a smile.
Sonny also sits on the board for The Arc of Loudoun and Morven Park, two non-profits that are devoted to giving back to the community. “I get to run the development committee for The Arc, where 100 percent of the money we raise with events like Shocktober goes towards helping the disabled children and their families here in Loudoun County,” Sonny explains. “Morven Park has an amazing civics program they provide free of charge to the students in Loudoun County schools.”
Whether at work, with family, or in the community, the through-line for Sonny is integrity and heart. He’s focused on doing things the right way.
“I like to think we run a great business. We have loyal employees, have been Best of Loudoun six years in a row, Loudoun Favorite four years running, and don’t spend anything on advertising. We can keep prices low because we run an efficient operation. Then I come home to a wonderful family…What more could I ask for?”
For more information, please visit www.climaticva.com.