When it comes to moving, experience is important. You want someone who not only knows what they’re doing, but who also understands how to maintain a highly successful business. As we know, longevity in business hinges on excellent customer service. With over 37 years in the moving business, there are few who can match the experience and longevity of Tom Grass and JK Moving Services.
Tom has loved the moving business ever since he “stumbled into it” at a young age. An adventurous entrepreneur at heart, Tom started working at age 11, when he acquired his own paper route and started cutting lawns in his neighborhood.
“I always enjoyed working and having that independence,” says Tom. “When I got into the moving business, I enjoyed helping people move to the next phase of their life. I always enjoyed driving and loved performing out-of-town moves. It gave me the opportunity to see the United States. Also, being in the D.C. area gave me the opportunity to meet some celebrities and very high-end officials.”
With a degree in business from Montgomery College, Tom eventually started his own moving company. After 21 years of growing his business, he merged his company with JK Moving Services in 2004 and opened the Maryland business unit.
“Serving on the executive team and 16 years later, the Maryland business unit continues to grow, with two warehouses and a great team for our residential services and our commercial services,” Tom explains. “It’s been extremely fulfilling, helping our workforce grow their careers while providing the very best for our customers, regardless of how big or small the job is,” says Tom.
Tom isn’t the only person on the JK Moving team with incredible experience. According to Tom, 60 percent of their sales representatives have an average tenure of 21 years with the company, while 40 percent has an average tenure of seven years. With an employee retention rate as high as that, you have to be doing something right.
Tom says the real difference in JK Moving can be found within their brand promise: “You will be treated with care and respect;” their purpose: “Stress-free relocations;” and their seven core values: “It’s my job; be caring and courteous; have moxie; together we succeed; commit to growth; connect the dots; and the bottom line.”
That all translates to providing customers with the best experience they possibly can as a unified team. One way they do that is through technology. Long before COVID, they partnered with Yembo, a tech start-up company driven by AI that actually helps calculate customer need by utilizing pictures and measurements.
“With this technology, we have three new ways to help a customer in understanding their needs and budget,” Tom explains. “We can perform the in-home consultation with this new technology, the customer can perform their own survey at their convenience, or we can video chat with them to answer all their immediate questions. This information is downloaded in our JK Moving Services customer app that enables booked customers to follow their shipment from estimate to delivery, making everything extremely easy and efficient for our customers.”
Simply put, JK Moving Services is a company that cares. They care about their customers, their employees, and their community. In fact, they even have a 150-acre community farm (The JK Community Farm), which provides organic fruit, vegetables, and protein to local hunger-relief programs and shelters.
“Recognizing that hunger was a real issue in Loudoun County, VA, and surrounding areas, JK Moving Services launched the JK Community Farm in 2018 to help those struggling with food insecurity, including children, senior citizens, families, and individuals in need,” says Tom.
Outside of the business, Tom and Debbie, his wife of 37 years, enjoy spending time with their four children and nine grandchildren, whether spending time at their son’s farm, going to the beach, or playing and watching sports together. They also enjoy jumping on the Harley Davidson for an afternoon drive and traveling to new places.
JK Moving Services provides relocation and storage services for residential and commercial clients, locally, interstate, and internationally. They serve the general public, the military, the government, and national accounts. To utilize Tom and JK Moving Services for your next move, call 301-340-6683 or visit www.jkmoving.com.